Delivery Policy

Last updated July 2026 · Remactables is operated by Rema Enterprises Pty Ltd, ABN 87 684 280 073

Where we deliver

We ship to all addresses within Australia. We do not currently ship internationally.

Shipping options & costs

Standard shipping (Australia Post) $15.00 flat rate
Express shipping (Australia Post) $20.00 flat rate
Free standard shipping Automatically applied on orders over $100
✅ Prefer to collect in person? Free pickup is available at our store: Kiosk 3/111 Cecil St, South Melbourne Central VIC 3205 — Monday to Saturday, 9:30 am – 5:30 pm. Select "Pickup" at checkout and wait for our "ready for collection" email before coming in.

Processing & delivery times

Order processing 1–2 business days
Melbourne metro 2–4 business days after dispatch
Rest of VIC / interstate metro 3–6 business days after dispatch
Regional & remote areas 5–10 business days after dispatch

Delivery estimates are provided by Australia Post and start from the day of dispatch, not the day of order. Delays can occur during peak periods (holidays, major card releases) and are outside our control.

Pre-orders

Pre-order items ship on or shortly after the official release date shown on the product page. If your order contains both in-stock and pre-order items, the whole order ships together when the pre-order item is released. If a release date changes, we will email you with the updated date and the option to cancel for a full refund.

Tracking

Every shipped order receives an Australia Post tracking number by email once dispatched. If you haven't received tracking within 3 business days of ordering, contact us.

Lost, delayed or damaged deliveries

  • If tracking shows no movement for 5 business days, contact us and we will lodge an enquiry with Australia Post.
  • If your order arrives damaged, email us photos of the item and packaging within 7 days of delivery — see our Return Policy.
  • If a parcel is confirmed lost by the carrier, we will replace the order or issue a full refund — your choice.

Nothing in this policy limits your rights under the Australian Consumer Law.

Contact

Questions about your delivery? Email remaenterprises7@gmail.com with your order number. We respond within 2 business days.