Return Policy
Last updated July 2026
When we accept returns
Beyond your rights under the Australian Consumer Law, we accept returns in two situations. Change of mind, wrong product ordered, and buyer's remorse is not eligible.
Wrong item received: The product you received does not match what you ordered (wrong item, wrong variant, or wrong quantity).
Item arrived damaged or defective: The product arrived broken, damaged in transit, or has a manufacturing defect that affects its use.
Conditions & Timeframes
Report window: within 7 days of delivery
Item condition: unused, original packaging, unaltered
Proof required: photos of the item and packaging
Return shipping: prepaid label provided for eligible returns
Refund timeline: 5-10 business days after item is received
Refund method: original payment method only
Exchanges
If you received the wrong item, we will ship the correct one at no cost once the return is received or verified via photos. We do not offer exchanges for any other reason.
Submit a Return Request
To request a return, email us at remaenterprises7@gmail.com with your order number, a description of the issue, and photos. We respond within 2 business days. Requests must be submitted within 7 days of delivery.