Return Policy

Last updated August 2026 · Remactables is a registered business name operated by Rema Enterprises Pty Ltd, ABN 87 684 280 073

Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind

We accept change-of-mind returns within 30 days of delivery. To be eligible:

  • The item must be unused and in its original packaging

  • Sealed products (booster packs, boxes, tins and blisters) must have the factory seal unbroken

  • You cover the return postage

  • Refunds are issued to your original payment method once we receive the item

There is no restocking fee.

Wrong, damaged or defective items

If we sent the wrong item, or your order arrived damaged or defective:

  • Report it within 30 days of delivery

  • Email us photos of the item and the packaging

  • We provide a prepaid return label — you pay nothing

  • We ship a replacement at no cost, or refund you in full — your choice

Exchanges

We offer exchanges on wrong items sent, and on change-of-mind returns that meet the conditions above. Exchanges are subject to stock availability.

Conditions and timeframes

  • Return window: 30 days from delivery

  • Item condition: unused, original packaging; sealed items unopened

  • Return methods: by mail, or in store at our South Melbourne kiosk

  • Return postage: free prepaid label for wrong or damaged items; customer-paid for change of mind

  • Restocking fee: none

  • Refund processing: 5–10 business days after we receive the item

  • Refund method: original payment method

How to request a return

Email remaenterprises7@gmail.com with your order number, what you would like to return and why, and photos if the item arrived wrong or damaged. We respond within 2 business days.

You can also bring your order to the kiosk during opening hours: Kiosk 3/111 Cecil St, South Melbourne Central VIC 3205, Monday to Saturday, 9:30 am – 5:30 pm.